Job Summary:

Design, optimize and support secure virtual desktop environments using Powershell, VMware Horizon and Citrix Cloud for a global enterprise customer base. The role focuses on stable map-oriented application delivery, performance tuning and incident resolution within a day shift work from office model, ensuring consistent user experience and operational excellence across geographies.

Responsibilities:

• Design and maintain scalable virtual desktop infrastructures that support geo spatial applications and tools, ensuring consistent and reliable access for enterprise users across multiple business units.
• Administer VMware Horizon environments to provide stable desktop sessions, optimize resource utilization and reduce disruption for mapping and analytics workloads.
• Configure and manage Citrix Cloud deployments to deliver responsive access to map processing applications while maintaining alignment with organizational performance and security standards.
• Develop and maintain robust Powershell automation scripts to streamline VDI provisioning, profile management, capacity checks and routine maintenance tasks, improving overall operational efficiency.
• Monitor end to end VDI performance metrics, proactively identify potential service degradation and implement corrective actions that minimize downtime for geospatial analysis teams.
• Coordinate with infrastructure, network and application teams to troubleshoot complex incidents in VMware Horizon and Citrix environments, driving timely root cause analysis and sustainable remediation.
• Implement strong access control, patching and hardening procedures for VDI components that host geo referenced data, supporting enterprise security and compliance policies.
• Document environment architectures, standard operating procedures, troubleshooting runbooks and automation guides in a clear and reusable format that supports consistent operations across teams.
• Collaborate with product owners and business analysts to translate requirements from mapping and spatial data initiatives into VDI capacity plans and configuration baselines.
• Perform impact assessments and regression validation for VDI platform upgrades or configuration changes, ensuring continuity of critical geospatial workloads during transformation activities.
• Provide day shift operational support for incidents, service requests and change tasks, maintaining clear communication with stakeholders and managing expectations on restoration timelines.
• Analyze incident trends and recurring service issues across VMware Horizon and Citrix Cloud platforms, propose targeted improvements and track implementation outcomes to reduce future disruptions.
• Guide junior technical staff through knowledge sharing sessions focused on Powershell usage, VDI best practices and effective support of geo spatial applications to build a stronger delivery capability.