Job Title: Network WIFI Engineers

Location: Columbus, OH

Duration: 12 Months + Extension

Bill Rate: $78/hour (C2C)

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

• Our banking client runs Juniper Mist wireless across a large estate of branches, ATM lobbies, regional offices and corporate sites. Branch staff rely on Wi-Fi for teller workstations, tablets used for account opening, guest access, and other connected devices — so when Wi-Fi is down at a branch, customers notice.

• We’re looking for a Juniper Wi-Fi Operations Engineer who is the first technical voice branch staff and IT stakeholders hear when something goes wrong. You’ll own the issue from first call to resolution: talk calmly with a branch manager, work out what is really happening using Mist AI and Marvis, fix what can be fixed at the operations layer, and — when engineering is truly needed — hand over a clean, evidence-backed escalation so the engineering team doesn’t have to start from scratch.

• This role sits between the service desk and network engineering. Success means fewer unnecessary escalations, faster restoration for branches, and stakeholders who trust the network team.

Operations and continuous improvement :

• Monitor SLEs (time-to-connect, successful connects, coverage, roaming, throughput, AP uptime) across all branches and proactively act on trends before users report them.

• Support branch openings, relocations, refreshes, and closures: AP onboarding, site setup in Mist, template assignment, and post-install validation.

• Write and maintain runbooks, troubleshooting guides, and knowledge articles for the service desk to improve first-call resolution.

• Find recurring issues and drive problem tickets to permanent fixes.

• Produce weekly/monthly operational reports: incident volume, MTTR, escalation rate, branch health, and top recurring issues.

• Follow ITIL-aligned incident, problem, and change management processes; no unapproved changes in production.

• Support the bank’s security and regulatory requirements (e.g., PCI DSS, GLBA, FFIEC guidance, SOX change controls, internal audit).

• Help identify rogue APs, unauthorized devices, and WIPS alerts, and escalate security events per policy.

• Keep accurate records and evidence for audits.

Required qualifications :

• Network or wireless operations/support, with at least 2 years hands-on with Juniper Mist wireless.

• Strong working knowledge of Mist AI, Marvis VNA, SLEs, templates, site/org configuration, and Mist Edge concepts.

• Solid understanding of Wi-Fi fundamentals: 802.11a/b/g/n/ac/ax (Wi-Fi 6/6E), RF basics, channel planning, roaming (802.11k/v/r), and WPA2/WPA3-Enterprise.

• Hands-on troubleshooting of 802.1X, EAP-TLS/PEAP, RADIUS, and certificate-based authentication.

• Working knowledge of switching and IP networking: VLANs, trunking, PoE, DHCP, DNS, STP, and basic routing.

• Experience with Juniper EX switches (Junos CLI) for access-layer troubleshooting.

• Proven experience in a customer-facing technical role: comfortable on the phone with non-technical users and senior stakeholders.

• Experience with ITSM tools such as ServiceNow, Remedy or Jira Service Management.

• Strong written communication: clear tickets, escalation notes, and status updates.

• Ability to work in an on-call rotation.

Preferred qualifications :

• Juniper certifications: JNCIA-MistAI (required within 6 months if not held), JNCIS-MistAI preferred; JNCIA-Junos a plus.

• CWNA / CWAP / CWSP or equivalent wireless certification.

• Experience supporting banking, financial services, or other regulated, multi-site environments (retail, healthcare).

• Familiarity with Juniper Mist Wired Assurance, WAN Assure / Session Smart Routing, or SRX branch firewalls.

• Experience with Ekahau or similar tools for site surveys and validation.

• Basic scripting or API use (Python, Mist API, Postman) to automate checks and reporting.

• ITIL Foundation certification.

Key skills and attributes :

• Diagnostic mindset — isolates the fault domain quickly and works from evidence, not guesses.

• Ownership — stays with the issue and the customer until it’s resolved or properly handed off.

• Calm under pressure — handles branch outages and frustrated users professionally.

• Clear communicator — explains technical issues simply and writes escalations engineers can act on immediately.

• Process discipline — respects change control and documentation in a regulated environment.

• Continuous improver — turns repeat incidents into runbooks, automation, or permanent fixes.