Job Description:

• Responsible for daily materials replenishment, inventory planning and purchase orders fulfillment of IM Repair Operations.
• Responsible for bi-monthly planning of Exchange and Refund inventory requirements including seeking approval for execution.
• Responsible for monthly forecasting of Accessories (In-Box/Retail/Gears) demand to support Exchange and Refund activities.
• Responsible for implementation of business-critical information systems solutions to improve processes and inventory integrity, to reduce costs and to increase operating efficiency.
• Collaborates with all Customer support channels to forecast initial purchase order and allocation quantities for raw materials and ENR inventory to support new product launches.
• Manages implementation of new supply chain processes to meet new customer requirements while supporting company financials.
• Collaborates with all CSD B2C - SVC channels, vendors and customers to support 13-week rolling forecast of raw materials and devices seed stock.
• Provides short, mid and long-term forecasts and returns scenario modeling for all channels (Mail-In, Advance Exchange, Walk-In-Services).
• Works directly with IM Repair Operations and Walk-in-Services Operations and Logistics stakeholders to identify and resolve materials planning and inventory management issues, including resolution and improvement plans to fulfillment and materials discrepancies
• Responsible for identifying root cause for process improvement needed in order to enhance raw materials and finished goods availability for Mail-In, Walk-in-Services and Exchange and Refund Programs.
• Provides transition management support and modelling throughout the lifecycle stages of the product (NPI, E&O, EOL, parts constraints, repair volume migration)
• Recommends, develops, and initiates performance improvements and efficiencies.
• Participates in regularly scheduled production meetings.
• Responsible for supply chain related reporting and KPIs.